TERMS AND CONDITIONS
SYDNEY APPLIANCES PTY LTD(Trading as CREATION APPLIANCES)
ABN : 12 153 948 004
Can I get a refund?
We do not offer refunds for incorrect ordering or for a change in mind. However if you contact us immediately if you made a mistake on the Booking Form and submitted it we will certainly work with you to rectify the situation (for example wrong time or day booked). Under Australian law, you are only entitled to a refund in specific circumstances such as where an item purchased is not as described as the item listed, or as per certain circumstances under any warranty.
In the first instance we want to work with you to achieve a good outcome. So please contact us via our contact page to see how we can come to a satisfactory outcome whether it be a re-scheduling or a credit to your account.
DELIVERY OF SERVICE POLICY
When you make any BOOKING on this website using one of the Book and Payment functions, you will be required to give your name, contact details, time of service required and type of service required. You will then be directed to a secure credit card payment platform. If your payment is successful you will receive a Receipt for the Service Type booked as well as a Booking Confirmation email with the Booking particulars in it. It is your responsibility to check these emails carefully and notify us of any mistakes in your Contact details or any mistakes in the Booking particulars. We may also contact you by phone, SMS or email to confirm the Booking Address and Booking particulars.
NOTE : Bookings can ONLY be made ONE MONTH in advance.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to full customer support features you are required to submit some common personally identifiable information. This may include providing an email or phone number for contacting you about a booking you made.
All Credit Card and payment processing information is collected using 128 bit SSL Encryption via a Secure Payment Gateway provided by Eway Australia. We never store your credit card details.
Sharing of your personal information
We never share any of your personal details such as name and address. All personal information is kept on SSL Encrypted databases with our servers behind secure firewalls.
Use of your personal information
For each visitor to reach the site, we collect the following NON-personally identifiable information, including browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic and trends and to see which products are most popular.